All orders come with free UK postage, sent using Royal Mail which is a first class next day delivery service under normal circumstances (unfortunately delays do happen from time to time, so there may be a day or so delay sometimes, but very rarely); orders are dispatched dispatched within 24 hours on weekdays. We feel by offering free delivery on all UK orders, this takes the frustration out of trying to figure out what the shipping cost is going to be when it comes time to pay at the checkout. No surprises, just the cost displayed for the products ordered. We generally do not use a tracked postage service, but we always take full responsibility for your order until it is safely in your hands. If your order is lost in transit, we will look into this for you and make sure you never lose out.
Please be aware of your countries import tariffs, as any import duty payable on your order will be your responsibility.
Worldwide shipping is 2.95 GBP . We ship all over the world every day, so getting your order delivered to you wherever you are is no problem. We use Royal Mail Airmail and courier services, a first class ticket out of the UK for your order ensuring it gets the best start on its way to you; delivery time is approximately 7-15 weekdays by post and 3-5 weekdays days by courier; low worldwide delivery charge on all orders. As we said above, orders are posted worldwide daily so we are well experienced in the international courier system. We will always use the most trusted couriers to get the job done for you. We generally do not use a tracked postage service (except by courier), but we always take full responsibility for your order until it is safely in your hands. If your order is lost in transit, we will look into this for you and make sure you never lose out.
RETURNS & CANCELLATIONS
Cancellations: You can cancel your order at any time before 3:00pm on weekdays. If we have already dispatched your order by the time you request a cancellation, you can either choose to refuse the delivery when it arrives with you by post or return to us for a full refund.
120-day-returns – Here at the Skatepool we operate a no Quibble Returns; Free Returns If You Find A Fault (postage refunded on return).
You automatically have a 14 day cooling off period for online purchases by law, where you can return a product in its original condition for a full refund. We go further, as we will accept all goods returned within 120 days. All goods must be unused and in their original packaging along with a copy receipt, or note with your details and cover return cost if the goods are not faulty. If you find a product is faulty and return it to us, we will offer an exchange or full refund, and reimburse your return delivery costs.
This does not affect your statutory rights as a consumer. All products purchased through Skatepool.com are guaranteed for one year from date of purchase. We aim to buy the finest quality products available, and inspect them before dispatch, but sometimes things go wrong and our policy is to make sure you are happy about the money you have spent with. To contact us regarding a return, please email Skatepool Returns, and please include the order number if possible.
RETURNS ADDRESS (please do not send your purchase back to the manufacturer) - Stobes LTD (Skatepool) . Woodgate Stables . Crawley Lane . Kings Bromley . DE13 7JF